Return Goods Authorization Policy and Procedures
ALL GOODS RETURNED TO APOLLO PRODUCTS Mfg. L.L.C. MUST COMPLY WITH THE FOLLOWING RULES AND PROCEDURES. NONCOMPLIANCE WITH ANY PROVISION OF THESE POLICIES AND PROCEDURES WILL INVALIDATE AND MAKE VOID ALL PRIVILEGES OF CUSTOMER TO RETURN GOODS.
All returned goods shall be subject to a minimum restocking charge of twenty-five percent (25%) except that all welded products shall be subject to a minimum restocking charge of fifty percent (50%), depending on the type and condition of the goods being returned and the current Apollo Products Mfg. L.L.C. policies in effect at the time of return.
All goods manufactured to meet the specific requirements of the Customer shall be nonreturnable in their entirety.
Apollo will evaluate each RGA incident based on the issues and circumstance of that specific incident. The actual restocking charge will then be determined based on this evaluation.
Prior to return of goods, Customer shall complete a REQUEST FOR RETURN GOODS AUTHORIZATION (Apollo Form RGA-FORM.CDR). All information fields must be properly completed. It is important to note that this is a “request” and is not an actual authorization to return goods – DO NOT return goods on authority of this document.
All requests for RGA must be implemented within forty-five (45) days of receipt of goods by Customer. After this time of prescription, all goods will be subject no return and the sale will be final.
After receipt of Request for RGA, Apollo will then issue a RETURN GOODS AUTHORIZATION (Apollo Form RGA-PLCY.CDR) based on the information listed in the Customers REQUEST FOR RETURN GOODS AUTHORIZATION. Conditions and stipulations for the return of goods shall be governed exclusively by the RETURN GOODS AUTHORIZATION.
All goods must be shipped to Apollo Products Mfg. L.L.C. within 21 days of issuance of the Return Goods Authorization.
All return shipments must be freight prepaid by Customer. All goods must arrive at Apollo Products Mfg. L.L.C. in a new and unused condition. Requisite refurbishing and repackaging costs will be for Customer’s account.
Goods returned without a Return Authorization Number will not be accepted by Apollo Products Mfg. L.L.C. and will be returned freight collect to the Customer.
Customer shall be liable for all reasonable incidental costs associated with refusal to take delivery and all other costs resultant from failure to follow each and every requirement of the RGA Policy.
All changes, exceptions, alterations, modifications or revisions to the provisions of this policy, except as granted with written approval of Apollo Products Mfg. L.L.C., are prohibited and are void in effect.